Last updated: 19 June 2026

future® Office respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and look after personal data when you visit our website, contact us, request a quote, speak to our team or use one of our online forms or tools.

future® Office is part of FDS Group. For the purposes of UK data protection law, the controller of your personal data is Future Digital Systems Ltd, trading as future® Office.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us using the details below.

Email: info@fdsgroup.co.uk
Phone: 0333 038 8858
Address: 10 Maple Park Essex Road, Hoddesdon, Hertfordshire, England, EN11 0EX

Information we collect

We may collect personal information when you use our website, submit a form, contact us directly or interact with our services.

This may include:

• Contact details: your name, email address, phone number, company name and job title.
• Business information: details about your organisation, workplace technology requirements, current suppliers, print setup, IT needs, meeting room requirements or visitor management requirements.
• Form responses: information you choose to provide through contact forms, quote forms, calculators, assessments or enquiry forms.
• Communication records: emails, calls, messages and notes relating to your enquiry or support request.
• Technical information: basic website usage data such as IP address, browser type, device type, pages viewed and timestamps, where this is collected by our website or hosting provider.

We do not intentionally collect special category data through our website. Please do not include sensitive personal information in website forms unless it is necessary for your enquiry.

How we use your information

We use your personal information to:

• Respond to your enquiry or request.
• Provide quotes, recommendations or information about our services.
• Arrange calls, consultations, assessments or site visits.
• Deliver and support our services.
• Manage customer relationships and communications.
• Improve our website, forms, calculators and customer experience.
• Keep appropriate business records.
• Comply with legal, regulatory or contractual obligations.
• Send relevant business updates where permitted by law.

Our lawful basis for using your data

We only use personal data where we have a lawful basis to do so.

Depending on the situation, we may rely on:

• Consent: where you have chosen to receive certain communications or submitted information for a specific purpose.
• Contract: where processing is needed to provide services, prepare a quote or take steps before entering into a contract.
• Legitimate interests: where we have a business reason to use your information, such as responding to enquiries, improving our services, managing customer relationships and promoting relevant B2B services, provided your rights do not override those interests.
• Legal obligation: where we need to process data to comply with the law.

Marketing communications

We may contact business users about relevant future® Office services where permitted by law. You can ask us to stop sending marketing communications at any time by contacting us or using any unsubscribe option provided.

We will not sell your personal data.

Sharing your information

We may share personal data with trusted third parties where necessary to operate our website, deliver services or manage our business.

This may include:

• Website hosting and form providers.
• CRM, email and business software providers.
• IT, print, meeting room or visitor system partners where needed for your enquiry or service.
• Professional advisers such as accountants, insurers or legal advisers.
• Regulators, authorities or other third parties where required by law.

Where we use suppliers who process personal data on our behalf, we take steps to ensure they protect it appropriately.

International transfers

Some suppliers may process data outside the UK. Where this happens, we will take appropriate steps to protect your information in line with UK data protection law, such as using approved transfer mechanisms where required.

How long we keep your data

We keep personal data only for as long as reasonably necessary for the purpose it was collected.

For example:

• Enquiry and quote information may be kept for a reasonable period so we can follow up and maintain business records.
• Customer information may be kept for the length of the customer relationship and for a period afterwards for accounting, legal and operational purposes.
• Website and technical records may be kept for shorter periods unless needed for security, analytics or legal reasons.

When we no longer need personal data, we will delete it or anonymise it where appropriate.

Your rights

Under UK data protection law, you may have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Ask us to delete your data in certain circumstances.
• Ask us to restrict how we use your data.
• Object to certain uses of your data.
• Ask for a copy of your data in a portable format.
• Withdraw consent where we rely on consent.

To exercise your rights, contact us at info@fdsgroup.co.uk.

You also have the right to complain to the Information Commissioner’s Office at www.ico.org.uk if you are unhappy with how we handle your data. We would appreciate the chance to deal with your concern first, so please contact us before approaching the ICO.

Security

We take appropriate steps to protect personal data against unauthorised access, loss, misuse or disclosure. No website or online system can be guaranteed to be completely secure, but we work to keep information protected using suitable technical and organisational measures.

Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites. You should read their privacy policies before providing any personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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